Returns and Exchanges
You can request a return or exchange within 15 days of receiving your order. Items must be unused, with tags attached and in their original packaging. Used items or items without tags cannot be returned or exchanged.
How to Request a Return or Exchange
To request a return or exchange, please contact our customer service team at info@wearuniformity.com or via WhatsApp, providing your order number.
Our team will review your request and arrange collection of the item if eligible. All returns and exchanges must be coordinated through our customer service team in advance.
Exchanges
Your first exchange is free. For any further exchange on the same order, a delivery charge of QAR 40 (within 30 km) or QAR 50 (beyond 30 km) applies.
Defective or Incorrect Items
Please inspect your order on delivery. If an item is defective, damaged, or incorrect, contact us within 3 days of delivery with your order number and photos.
Our team will review the issue and arrange a replacement or refund based on your preference, once the issue has been verified.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed to the original payment method within 15 days of approval. You will receive confirmation once the refund has been processed.
Please note that your bank or card provider may require additional time for the refunded amount to appear in your account.
